kyat9 Privacy Policy

1 Introduction

kyat9 is an online casino and sports betting platform for players in Myanmar, and we place high priority on the privacy and security of your personal information. This privacy policy explains what information is collected when you use kyat9.wine, how it is used, who it is shared with, and what rights you have.

Please read and understand this policy before continuing to use the site. If you do not agree with this policy, stop using the service and contact [email protected].

2 Types of Information Collected

2.1 Information You Provide Directly

We receive the following information when you register an account, make deposits or withdrawals, or contact customer support—

• Name and date of birth (to verify you are 21 or older)
• Email address
• Financial details related to KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer confirmations
• Transaction records related to service payments
• Messages sent to customer support

2.2 Information Collected Automatically

When you browse the site, we log the following technical data—

• IP address and browser type
• Pages visited and time spent
• Device and operating system information
• Data from cookies and similar tracking tools

2.3 Cookies

kyat9 uses cookies to make your experience smoother, improve platform features, and carry out security checks. You can control cookies through your browser settings, but note that blocking them may limit some features of the site.

3 How Your Information Is Used

The personal information we collect is used only for the following purposes—

• Account creation and management
• Processing transactions and issuing bonuses
• Age verification for 21+ and responsible gambling protection
• Providing customer service and resolving issues
• Maintaining the technical performance and security of the site
• Producing legally required reports
• Fraud and money laundering prevention checks

We will not sell your data to third parties. We will not share your data with other companies for advertising purposes.

4 Sharing with Third Parties

Your data may be shared only in the following circumstances—

4.1 Service Providers

Payment companies (KBZPay, Wave Money, AYA Pay, CB Pay), data storage services, and cybersecurity companies that help us deliver our services may handle your data strictly under our limited instructions.

4.2 Legal Requests

Where there is a lawful demand, a legal matter, or a necessity to protect the safety of us or you, data may be disclosed to the relevant authorities.

4.3 Protection Purposes

Only the minimum necessary data may be shared with fraud detection companies and anti-money laundering specialists.

5 Data Retention Period

Your personal information is retained according to the following principles—

• Your personal information is kept for as long as your account is active
• Transaction records are kept after account closure for the period required by law
• Unless there is a legal requirement, personal data is deleted or anonymised 3 years after account closure
• Data determined to be retained under law is kept until that period expires

6 Data Security Measures

kyat9 has put in place technical measures to protect your personal information—

• Data transmissions are protected with SSL (Secure Sockets Layer) encryption
• Payment-related data is stored with high-level encryption
• Customer information can only be accessed by authorised staff
• Regular security audits are conducted
• Advanced firewalls and security tools are used to prevent cyber attacks

While these measures are in place, please understand that no online service can guarantee 100% security. If you notice any unauthorised access, contact us immediately at [email protected].

7 Your Rights

You have the following rights regarding your personal information—

7.1 Right of Access

You may ask what personal information we hold about you and request a copy.

7.2 Right to Rectification

You may request that incorrect or incomplete personal information be corrected.

7.3 Right to Erasure

You may request that your personal information be deleted, to the extent it does not conflict with legal obligations.

7.4 Right to Restriction

You may request that your data not be used for certain purposes (for example — advertising).

7.5 Right to Data Portability

You may request that your personal data be provided to you in a readable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

8 Protection of Minors

The kyat9 platform is for users aged 21+ only. We will not knowingly collect personal data from anyone under 21. If you notice that someone under 21 has created an account on our platform, please notify us immediately at [email protected]. Any data linked to that account will be deleted right away.

9 Policy Changes

This Privacy Policy may be updated when needed. If any significant changes are made, we will notify you through the relevant communication channels. If you continue using our platform after the updated policy is published, you will be considered to have accepted the revised policy. Please review this policy regularly.

10 Contact Us

If you have any questions, requests, or notices regarding this policy, you can contact kyat9 customer support—

• 24/7 Live Chat — instant response in Myanmar language via the website
• Email: [email protected]

We commit to handling personal data protection requests within 30 days of receipt.